Refund policy

Return & Refund Policy

Contact Us First
To request a return, exchange, or report a product issue, email flyunstore@outlook.com with your order number and a description of the issue. For damaged, defective, or incorrect items, please include clear photos where possible.

30-Day Return Requests
You may request a return within 30 days after receiving your order.

For change-of-mind returns, earrings must be unworn, unused, and in their original packaging. Proof of purchase is required. For hygiene reasons, worn earrings are not eligible for change-of-mind returns. This does not prevent you from reporting a defective or incorrect item.

Return Instructions
Please contact us before sending anything back. Once your return is approved, we will provide the return address in China and shipping instructions. Do not return items without first obtaining these instructions.

Use a tracked shipping service and retain your shipping receipt until your return has been resolved.

Return Shipping & Fees
For change-of-mind returns, including choosing the wrong size, the customer pays the return shipping cost to China. Original shipping charges are not refundable for these returns.

If we sent an incorrect item or the product is defective, we will review the issue and arrange an appropriate solution. This may include a replacement, a refund without return, or a return with reasonable return shipping costs covered by us. If a full order is refunded because of our error or a confirmed defect, the refund includes any original standard shipping charge paid.

We do not charge a restocking fee.

Damaged or Incorrect Items
Please inspect your order upon delivery and contact us promptly if an item is damaged, defective, or incorrect. Wear or damage caused by misuse or accidental damage is not eligible for a refund under this policy.

Exchanges
Contact us to request an exchange. Availability and any applicable shipping costs will be confirmed before you send your item back.

Refunds
After receiving and inspecting an approved return, we will email you with the outcome. If approved, we will issue the refund to your original payment method and send confirmation.

The time it takes for the refund to appear depends on your bank or payment provider. If you have received our refund confirmation but cannot see the funds, contact your payment provider or email us for assistance.

Order Cancellations
Contact us as soon as possible if you wish to cancel an order. Orders canceled before shipment will receive a full refund. Once an order has shipped, it cannot be canceled; please follow the return process where applicable.

Your Rights
This policy does not limit any rights you may have under applicable consumer protection laws.

Contact
FLYUN
Email: flyunstore@outlook.com
Website: https://flyunjewelry.com